Thousands of Snapchat users appear to be having issues whilst trying to use the app today (March 31st).
The glitches are only affecting Android users who are reporting that the app keeps crashing.
Let’s find out what’s going on and explore some possible solutions…
Android users say app is crashing
Many Android users are complaining that the Snapchat app isn’t working properly.
People are reporting that the app keeps crashing whenever they try and open it.
After clicking on the app icon, the app glitches and shuts itself down again rather than opening as normal.
Some people are also receiving an error message when trying to open the app.
Frustration floods Twitter
Many people have taken to Twitter to share their frustration.
Others are looking for solutions.
Some are tweeting Snapchat directly for answers.
Snapchat hasn’t addressed the issue
At the time of writing this, Snapchat hasn’t addressed the glitches. However, they are aware of the issue.
The official Snapchat Support Twitter page is replying to tweets about the crashes with the message: “Hey there, can you please send us a DM so we can try to help?”
It seems to be an error on Snapchat’s part and there is nothing wrong with your WiFi or phone, Snapchat’s servers simply appear to be down.
The site is likely to already working on a fix, but you can find some things that could fix your app in the meantime below.
Five possible solutions
As with all Snapchat glitches, there is no quick fix to make your app work again, but here are some things that could help…
- Close the app and open it again.
First, try completely shutting down your app. On an iPhone, do this by swiping up on your homepage.
Some users have reported that logging out of the app and then logging back in again has fixed their Snapchat.
It’s the oldest trick in the book, and sometimes all you’ve got to do is turn your phone off and on again.
You could also try deleting your app and then re-downloading it again from the App Store.
Clearing all your stored Snapchat data could be the key to fixing your app. Do this by heading to Profile > Settings > Account Actions > Clear Cache.
If none of these things work, close the app and try opening it again in a few hours when the problem should be fixed.
In other news, Are Hilaria and Alec Baldwin using a surrogate as pair announce seventh child?