What Is The LG IMS App & Why Does It Keep Stopping?

Have an LG smartphone on T-Mobile? You’ve probably been hit with the ‘LG IMS keeps stopping’ bug. LG is aware of the problem and working on a fix.

There are still plenty of people using LG smartphones, and unfortunately for them, an issue with the LG IMS app is resulting in many unwanted headaches. For years and years, LG was seen as one of the biggest contenders in the Android smartphone world. Thanks to standout hits like the LG G3, LG V10, LG Velvet, and Nexus 5, LG smartphones used to be among the best on the market.

But the key phrase there is ‘used to.’ On April 4, 2021, LG announced that it was formally ending its smartphone business. The news had been a long time coming, but it was still monumental seeing one of the biggest Android manufacturers throwing its hat in the ring. While LG hasn’t released a new smartphone since then, the company has continued to update and support all of its existing devices.

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That ongoing support is a good thing, as many LG smartphone owners are reporting a new bug that’s popped up. On Sunday, May 22, Reddit user u/ZXG posted the following in the r/TMobile subreddit, Any LG users wake up to a broken phone today? ‘LG IMS has stopped’ pops up every second, seems to be isolated to T-Mobile’s network.” The post now has over 340 upvotes and numerous comments from other LG smartphone owners reporting similar activity.

Why LG IMS Keeps Stopping


The ‘LG IMS’ app is a system framework built into every LG smartphone that allows them to make calls and send/receive text messages over 4G LTE and 5G networks. In other words, it’s critical for everyday use. While LG IMS is supposed to run in the background without any hiccups, this new bug with LG IMS is preventing that from happening. Reading through user complaints, LG phones repeatedly get an error message saying ‘LG IMS has stopped.’ Tapping ‘Close app’ dismisses the pop-up, but only for it to reappear every few seconds — effectively rendering affected LG phones unusable. The issue appears to be limited to LG phones on T-Mobile and Metro by T-Mobile, with LG phones on other carriers seemingly unaffected.


Thankfully, there is some good news. Per a Tweet from the T-Mobile Help account, “LG is working on a resolution to resolve this issue ASAP.” It’s unclear when that resolution will be available for users, but LG is of what’s happening and actively developing a fix.

In the meantime, some users are reporting a potential fix that temporarily stops the LG IMS error from popping up. On your LG phone, turn on Airplane Mode from the Settings app or Quick Settings panel. Once enabled, go to the Settings app, tap ‘Apps & Notifications,’ tap ‘App info,’ tap the three dots in the top right corner, tap ‘Show system,’ and tap ‘com.lge.ims.rcsprovider.’ Next, tap ‘Clear cache,’ ‘Clear storage,’ and ‘Force stop’ in that exact order. You may need to press the last three buttons a few times for it to work, but this should quiet the ‘LG IMS keep stopping’ message while waiting on LG to roll out a permanent fix.


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Source: r/TMobile, T-Mobile

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