PlayStation refund: how to get your money back on digital PS5 games

Ever bought a PS5 game via the PlayStation Store, only to realize you’ve either bought the wrong game or version, and promptly panicked about the gap left in your wallet? Thanks to the PlayStation refund policy, all isn’t lost, so long as you meet the (very) specific conditions for which you can contact PlayStation’s customer support to start the process of getting your money back.

Getting a PlayStation refund is entirely possible on Sony’s current-gen console. But as is the case with the Xbox refund policy, it can be quite restrictive and a little difficult to wrap your head around at first. That’s because there’s specific criteria you and your purchased game will have to meet for Sony’s customer service to consider your product eligible for a refund.

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