iPhone eSIM Bug Deactivating iMessage & FaceTime? Try These Fixes

iPhone users are reporting problems with eSIMs, particularly T-Mobile customers. However, there are various solutions to the problem, some quite easy.

iPhone users have been experiencing mysterious problems with their eSIM that deactivates Apple’s iMessage, FaceTime and perhaps all cellular data connectivity. This bug has recently gained attention but may have been going on for quite some time, with many users believing it was a random glitch that affected only their iPhone. Thankfully, there are some solutions that are worth trying if experiencing this problem.

There are various fixes for internet problems, some remarkably simple and somewhat obvious. Before writing to the carrier or asking for help, it’s always a good idea to try a quick reset of the iPhone. Powering down and back up, then waiting a few seconds for a connection to be made, might be all that’s needed. In the Control Center, there are toggle switches that affect the internet, and it’s easy to tap one accidentally. Swiping down from the top-right, the user should make sure airplane mode is off while Wi-Fi and Cellular are on. This won’t fix the eSIM bug but helps other problems.

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A recent tweet from Mark Gurman increased awareness of a T-Mobile bug that deactivates iMessage, FaceTime and possibly cellular data in general. Replies from other T-Mobile users had similar experiences, and some even suggested the problem wasn’t limited to T-Mobile. Gurman proposed that getting a new, physical SIM card solved the problem. Removing and adding an eSIM worked for others. A new, physical SIM is relatively easy to install but requires a trip to a store or a delay if it is shipped. While a T-Mobile eSIM can be installed from home or the office, it takes a bit of time and patience. It’s best to contact T-Mobile for assistance with setting up an eSIM to keep the same phone number, and it helps to have some information ready.


Locate iPhone eSIM Data


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An EID and one or more IMEI numbers are needed to set up a new eSIM. EID stands for Embedded Identity Document, and it’s required to use an eSIM instead of a physical SIM card to connect to a cellular network. IMEI is an acronym for International Mobile Equipment Identity. This identifies a particular iPhone, and in combination with the EID, data can be routed between the phone and the internet without any confusion about which device is sending and receiving information.

To locate the EID, the user can open the Settings app and navigate to General / About, then scroll down to find EID. Pressing and holding will pop up a button to copy this number to paste into another document. IMEI and cellular IMEI are just a bit further down in the same section of Settings and can also be copied. With all of these numbers in place, adding a new eSIM to an iPhone will be easier while shortening the amount of time needed for the call or chat with T-Mobile support.


Next: What’s An iSIM & How Is It Different From An eSIM?

Source: Mark Gurman/TwitterT-Mobile

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